Lifestyle Learning Direct

LIFESTYLE LEARNING DIRECT is committed to protecting the Personal Information it collects, and is bound by the Australian National Privacy Principles. This Privacy Policy outlines the way in which we handle your Personal Information:

1. COLLECTION

1.1 We collect the information you give us when you send in enquiry forms, call use or use our web sites - www.lifestylelearningdirect.com and www.lifestylelearningonline.com - to register to receive information from us. When you enquire or register, we ask for Personal Information about you, such as your name, birth-date, postal address, e-mail address, driver's licence No. and telephone number.

1.2 We may supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we will use third party software to fix them.

1.3 From time to time we may also collect Personal Information from rented mailing lists of potential customers or by way of joint marketing efforts with affiliates.

2. USE AND DISCLOSURE

2.1 We process your Personal Information only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. Some of these purposes include the following:

(a) We may contact you occasionally to inform you of new services we will be providing, or special offers, events or articles we think will be of interest to you.

(b) We may send you regular updates by e-mail or by post.

(c) We may send you requested product information and promotional material.

(d) We may use your Personal Information for marketing purposes and market research.

(e) We may use your Personal Information internally to help us improve our products and services and to help resolve any problems.

2.2 We do not share, sell or distribute your Personal Information with unrelated third parties, except under these limited circumstances:

(a) Personal Information may be transferred to third parties who act for or on behalf of LIFESTYLE LEARNING DIRECT, or in connection with the business of LIFESTYLE LEARNING DIRECT for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Information in order to handle our mailings or fulfilment services on our behalf.

(b) Unless otherwise requested by you, Personal Information may be disclosed to unrelated companies whose products or services may be of interest to you as part of our list rental program.

(c) We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Web Site, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.

(d) If a Government body or any such organisation require details from us on your behalf, written consent of the individual to whom the information relates may be required.

2.3 Where appropriate, before disclosing Personal Information to a third party, we contractually require the third party to take adequate precautions to protect that data.

3. DATA QUALITY

3.1 We strive to maintain the reliability, accuracy, completeness and currency of Personal Information in our databases and to protect the privacy and security of our databases.

4. DATA SECURITY

4.1 Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.

4.2 When we process sensitive data that requires industry standard Secure Socket Layer (SSL) encrypted browsers we use 128-bit encryption and 256-bit encryption to protect transmissions over the Internet.

4.3 The employees who have access to Personal Information have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences.

5. OPENESS

5.1 This Privacy Policy has been distributed amongst all Student Services staff and is readily available to all other staff members. A customer may request to view a copy of this document either electronically or via hard copy. A copy of this Privacy Policy is displayed on our websites -www.lifestylelearningdirect.com and www.lifestylelearningonline.com

5.2 If you do not wish to receive information from us and want to be removed from our standard mailing lists please notify us via telephone or write to: Lifestyle Learning Direct, PO Box 6944 Bundall Mail Centre, Qld 9726, AUSTRALIA or email us at info@lifestylelearningdirect.com and indicate your choice.

6 ACCESS AND CORRECTIONS

6.1 Upon receipt of your written request and enough information to permit us to verify your identity and identify your Personal Information, we will disclose to you the Personal Information we hold about you. We will also correct, amend or delete any Personal Information that is inaccurate.

6.2 If you wish to access or correct your Personal Information, please write to our Privacy Officer at The Privacy Officer, Lifestyle Learning Direct, PO Box 6944 GCMC Qld 9726, AUSTRALIA, or email to info@lifestylelearningdirect.com. We do not charge for complying with a correction or name removal or suppression requests. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations imposed on Lifestyle Learning Direct.

7 IDENTIFIERS

7.1 All customers are recognised by a personalised account/customer number.

7.2 Enquirers are assigned a temporary number when requested information is first sent to them, if they respond; this number will then convert into a customer number.

8 ANONYMITY

8.1 As we are a distance education provider, it is not possible for customers to purchase our product/s by remaining anonymous.

9 TRANSBORDER DATA FLOWS

9.1 We may, from time to time, transfer your Personal Information to one of our databases in another country. If the level of privacy protection in a country does not comply with recognised international standards, we will ensure that data transferred to our databases in that country are adequately protected and that the transfer of data to third parties in such countries is made pursuant to a contract or other measures providing adequate protection.

10 SENSITIVE INFORMATION

10.1 We do not collect Sensitive Information from our customers, as it is not relevant to our business. Sensitive Information includes, but is not limited to: health, religious beliefs and political views.

11 CONCLUSION

If you have any questions about this Privacy Policy or concerns about the way we process your Personal Information, please contact us by e-mailing us at info@lifestylelearningdirect.com or write to Lifestyle Learning Direct PO Box 6944 Gold Coast MC 9726 Australia.